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The Drum

Website Support & Hosting Services

Secure web hosting, ongoing support & website maintenance from an agency you can trust

At The Digital Maze, we understand that your website isn’t just a few pages on the internet, it’s the heartbeat of your business.

So when something goes wrong, it’s not just frustrating, it can mean missed opportunities and lost revenue – often at the worst of times. That’s why our experienced team of support experts is here, dedicated to keeping your website secure, up-to-date, and performing at its best. So you can breathe easy and focus on what you do best – growing your business.

We also appreciate that every business is unique, with its own set of needs and goals. That’s why we’ve crafted a range of flexible packages designed to adapt and grow alongside your business. From simple hosting packages to comprehensive bespoke support, we’ve got you covered, no matter where you are on your journey.

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Hosting and support icons, such as a headset and gears in the TDM portal

Our Hosting and Support Packages

From simple hosting packages to 24-hour support, we’ve designed our packages to be flexible and adaptable, just like your business. We also offer bespoke packages and plenty of bolt-ons for those businesses requiring a little extra support.

Hosting

Our standard Hosting package is the perfect choice for smaller businesses and startups, offering secure hosting service, daily backups and hosting support from our in-house hosting experts – everything you need to get started!

  • Secure cloud hosting
  • SSL Certificate & DNS support
  • Auto-Scaling, Global CDN and Edge Caching
  • Managed Security, Daily Backups & Hack Recovery Assistance
  • Yearly check-ins with our Technical Account Manager
  • Uptime Monitoring & Zendesk Access for hosting-based enquiries

 

£80 /month
All prices exclusive of VAT

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Hosting Secure

With Hosting Secure, you’ll get all of the benefits of our hosting package PLUS our expert-level technical support. You’ll also receive platform security patches, uptime monitoring, expert-level training & more!

  • All benefits of the hosting package with the following additions:
  • Technical & Urgent Support – in line with our SLA’s
  • Monthly Security Patches to the WordPress Core & Third-party plugins
  • PHP Upgrade coverage for site template (subject to build)
  • Uptime Monitoring, Malware Scanning & 2FA
  • Book a free 45-minute CMS training session (quarterly)
  • Optional website check-ins with our Technical Account Manager (quarterly)

£180 /month
All prices exclusive of VAT

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Hosting Secure Plus

This package takes security to the next level with managed support, domain monitoring and full access to our professional development plugins. You’ll also get 1 hours’ development time per month to use as you need.

  • All benefits of the previous packages with the following additions:
  • 1.5 hours a month of ad hoc development (no-rolling)
  • Dedicated monthly check-ins with your account manager
  • Quarterly site-check report (utilising our SEO tools)
  • Task management utilising Monday.com (for development requests)

£300 /month
All prices exclusive of VAT

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Ready to elevate your website's performance and security?

Bespoke Hosting Packages

Looking for top-notch hosting and support that’s as unique as your business?

Say hello to our bespoke solution. You’ll get all the perks of our premium support package, plus additional tailor-made extras to meet your specific business needs. Your site will be hosted on a speedy, secure, and dependable server, while our scheduled monthly meetings with a Technical Account Manager keep you in the loop on all the latest developments and ongoing tasks for your website.

Optional Maintenance Hours

For any additional support beyond technical issues, we also offer flexible maintenance hours to accommodate your requirements. Our expert developers can assist by adding new functionality, incorporating design changes, user experience updates, all the while ensuring your website evolves with your business needs.

Our prices start at £270 per month, with a 3-hour retainer.

Your Hosting and Support Partner

At The Digital Maze, we understand the importance of a high-performing business website and a support team that’s always fighting your corner. That’s why we’re not just another hosting and support provider – we’re your dedicated digital partner, committed to helping you achieve online success.

Our team of experienced professionals are deeply invested in the growth and prosperity of your business. Always on hand to ensure that your website runs smoothly, reliably, and securely – giving you the peace of mind that your website is in safe hands 24/7.

So whether you’re a small startup or a large enterprise, we’ve got the expertise and resources to help you succeed in the digital world.

Support & Web Hosting FAQs

Our standard hosting package includes everything you need to host your website securely, see our package details above covering secure cloud hosting, daily backups, an SSL certificate and much more.

Our Secure package adds technical and urgent support, in-line with our SLA’s. Monthly security patches, uptime monitoring and training.

Whereas Secure Plus adds all of these, plus managed support, monthly development hours and a quarterly site-check report.

Absolutely, our experienced team are geared up to ensure success in transferring your website to us, and we can help with nameserver/DNS migration as part of our hosting setup.

All of our hosting plans include daily automated backups as standard to ensure your data is safe and recoverable if needed.

Our hosting packages are flexible and can be adapted as your business needs change. We also offer bespoke hosting packages, which allow tailored features such as VPS hosting or the provision of a dedicated technical account manager.

Depending on your package, yes. Our higher-tier plans include monthly CMS and plugin security patches, uptime monitoring and proactive security features.

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