Centralise, enrich and distribute your product data with custom catalogue management solutions
Catalogue and order management made easy. Our cloud-based management system handles everything from complex, real-time stock inventory and information to incoming orders for you.
Gain greater control of every product within your catalogue with our range of product catalogue viewing options. Control which products, categories and information your customers can access, matching the right products to the right buyer.
Save time and make your customers’ lives even easier by automating much of the ordering journey with process automations, such as one-click reordering and quick orders based on previous purchases.
Make it easier for customers to self-serve and manage their returned products with our end to end returns process available online either through an automated workflow or customer service communications.
Standard inventory management like processing, uploading, and saving product information into any eCommerce platform can take a long time. In fact, it can take anywhere from a few minutes to a few hours to update an extensive catalogue of products.
Now, couple this with increasingly complex SKUs, with changing features or fluctuating stock levels, and you have an enormous job on your hands. When spread across hundreds of products, you could easily be wasting hours every week updating information, hours that we’re sure you could put to better use elsewhere.
The Digital Maze’s product catalogue management solution integrates directly with your PIM and allows you to practically cut out manual intervention altogether, giving you back much needed time and saving your eCommerce business from possible human error.
Today, most B2B ecommerce catalogue management platforms will only provide different catalogues at a company level, which means anyone browsing your website from that company will be able to see everything.
This usually isn’t a problem, unless your customers don’t want to give all staff access to all products.
Our Product Catalogue Management software solves this problem by allowing companies to show a different product catalogue based on an individual user’s role within the business. This enables you to provide a seamless, consistent, yet restricted experience for each user browsing your website.
Anyone operating an eCommerce business will know that returns are a normal part of the day-to-day. They’re frustrating, costly and can take up a lot of time when done manually.
But products with greater levels of detail, more comprehensive product descriptions tend to have a much lower return rate than those products with limited descriptions. This is usually because you’re upfront with the product information.
Once someone does return a product, our software steps in to save you from manual intervention once again allowing users to manage the end-to-end returns process online, either through automated workflows or direct customer service communications.
In addition to reducing the likelihood of a product being returned, a detailed product description managed from within a well-maintained product catalogue is a huge help in providing a thorough and enticing user experience.
Your customers want to know about the products you have on offer, they want to know more information about the specifics, and ultimately, it’s your one chance to sell them on the benefits of that product.
A catalogue that’s difficult to maintain will make this high level of detail unmanageable, resulting in outdated (or missing) descriptions and unhappy customers – something which is a thing of the past when you combine our product catalogue management solution with your current PIM.
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