B2B Customer Order Portal

Bespoke order portal solutions designed to simplify B2B purchasing workflows

Tailor your customers’ ordering experience to their needs by giving each one their own bespoke, branded online order portal.

 

Flexible B2B Customer Ordering

Our B2B customer order portal aims to simplify the whole ordering process for your customers. From their first click right through to their last, our portals are designed to ensure every buyer will receive a personalised and tailored user experience depending on who they are, their job role and the company they’re from. Give your B2B customers the flexibility and control they need when ordering and reordering from you, from custom online portal branding to spend controls and order authorisations.

Our B2B customer order portal has the functionality your customers already want and your business needs.

User Access and Permissions

Tailor the online order portal user experience at more than just a company level by allowing your customers to adapt their portal for different users, with varying permissions for different job roles.

Customer Branding

Make your buyers feel more at home and encourage customers to spend longer on your website by customising your online ordering portal with their brand colours and company logo.

System Integration

Make use of what you already have and avoid setting up another tech platform. Our custom order portals seamlessly integrates with almost any system on the market, whether it’s an ERP, CRM, PIM, or custom solution.

Tailored B2B Customer Portal Solutions

As a supplier, you’ll already know how many moving parts go into running your business. Think about the way your buyers interact with you for a moment – you’re looking at customer communications, answering any questions they have, allowing them to order from you, dealing with returns; there’s a lot to contend with just within your sales process.

We develop tailored B2B order portal solutions that make handling all of this more manageable.

We designed our customer portal website using PWA technology and with the sole purpose of making it more personalised for your customers, essentially creating a custom ‘shop window’ for the staff and companies you’re supplying. As a result, you’re able to improve customer retention, build stronger customer relationships, and reduce your customer service costs.

Spending Control

Buyers are becoming more cost-conscious than ever, which is why we designed our order portal to come with several spend control measures as standard.

We introduced a pseudo currency model, allowing users to place orders using points, allocations or on account payments so your customers can keep spending levels confidential while controlling individual user spend. This works alongside multiple authorisation levels and approval workflows for end-to-end spend management and purchase reporting.

Convenience

Having hundreds of products, multiple clients, and even more users makes it easy for things to quickly get complicated. The last thing you want to happen when your core job is to make your customer ordering process as simple, quick and straightforward as possible.

Luckily, this isn’t a problem when you have the right technology to hand. We use automated solutions to make the buying and management process as easy as possible, with features such as pre-populated wearer sizes, and Punchout solutions for larger clients and their procurement needs.

Flexibility

Your buyers are frequently demanding change more than ever before. With the competition for suppliers vs big brands getting even tougher, you need a customer portal and eCommerce system that can adapt and fit around your clients’ complex requirements.

Some legacy systems just aren’t built for flexibility like this, forcing business owners to change how they work to fit with the technology, making scaling difficult, if not impossible, and incredibly expensive.

Our bespoke order portals are different: it was built as a flexible solution that changes as you change, able to meet the ever-increasing demands of your clients as you scale.

Personalisation

Consumers are presented with hundreds of options and a plethora of suppliers to choose from on a daily basis. The thing that will help you stick out is your ability to fully personalise their shopping experience with you.

Going beyond great features like pre-populated wearer sizes, our custom order portals allows you to make your buyers’ portal ‘their’ portal. Give it a familiar touch, branded with their company colours and logo, so the experience of using your website is truly unique to their employees.

Help your customers cut down on admin time and allow individual staff members to log in to their own buyer portal to place new orders. At the same time, providing a unique shopping experience to everyone browsing your catalogue by giving customers the ability to set different buyer permissions based on job roles, job titles and allocations.

Our points-based pricing model allows customers to conceal the actual cost of an item, replacing prices with points. Once a staff member uses up all the points allocated to them in the system, they cannot purchase anything else within that spending period.

Make ordering from you a quick and convenient task and promote customer loyalty by giving buyers the ability to tailor ordering for specific users. We’ve automated the buying process to allow your buyers to quickly order or reorder popular or frequently used products with the click of a button.

We offer a fully personalised solution for each of your customers, allowing them to place orders from their very own portal. Using their own branding and company colours, you can create a seamless, personalised customer experience that’s completely tailored to each buyer’s needs.

Our order portal is highly secure, cloud-based and remains linked to your ERP at all times, meaning your customers can purchase from you at any time of the day, from anywhere in the world, 24/7 with all the latest stock information.

Automate your operations

The Digital Maze offers effortless integration with all mainstream ERP, PIM, CRM and MRP systems, including:

If you’re using a bespoke or in-house IT system, don’t worry! We can also build custom integrations with whatever systems you have in place.

Contact Us to Find Out More about Our Integrations

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